FAQ's
Frequently Asked Questions
💭 Product Questions
Q: What makes your beanies different?
Our beanies are lined with premium satin — designed to protect your curls, reduce frizz, and retain moisture. Regular cotton beanies can cause breakage and dryness. Ours are built for both style and hair health.
Q: Are your beanies unisex?
Yes! All our beanies are unisex and one-size-fits-most, with a snug, comfy fit for every head shape.
Q: Can I wear the beanie overnight?
Absolutely. They're soft and protective enough for sleep — though many customers also wear them as everyday fashion.
🚚 Shipping & Delivery
Q: Where do you ship from?
We ship directly from the UK. All orders are processed within 1–2 business days.
Q: How long does shipping take?
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UK: 2–4 working days
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Europe: 4–7 working days
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USA/International: 7–12 working days
Q: How much is shipping?
Shipping is calculated at checkout. We also offer free UK shipping on orders over £40!
🔁 Returns & Exchanges
Q: Do you accept returns?
Yes. We offer a 30-day return policy. If you're not happy with your order, just contact us and we’ll sort it out.
Q: Can I exchange an item?
If you'd like a different colour or had an issue with your order, reach out and we’ll do our best to help.
🛒 Ordering & Payment
Q: What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Apple Pay and Google Pay
Q: Is checkout secure?
100%. Our site uses SSL encryption and secure payment providers to keep your information safe.
📩 Still Have a Question?
Feel free to reach out to us at info@prjctnova.com or DM us on Instagram @projectnova.clo — we’ll get back to you ASAP!